Privacy Policy
ProtectHealth Corporation Sdn. Bhd. (hereinafter referred to as “ProtectHealth”, “our”, “we” or “us”) is committed to protecting the privacy, confidentiality and security of all personal data and health information to which it is entrusted.
This privacy policy outlines ProtectHealth’s policy on how we manage the personal data we hold about our beneficiaries for the Skim Peduli Kesihatan B40 (hereinafter referred as “PeKa B40”) and others. It applies to all operations and activities of ProtectHealth, including visitors to our website.
It has always been our policy to ensure that your personal and sensitive information are protected and in accordance to the Personal Data Protection Act 2010 (“PDPA”). For the purpose of this privacy policy, the terms “personal data” and “processing” shall have the meaning prescribed in the PDPA. Unless stated otherwise, your usage of this website and or submission of your personal data to ProtectHealth, indicates your agreement to the processing of your personal data in this privacy policy. Please read the following information carefully before submitting information or using this site.
WHAT INFORMATION THAT WE PROCESS
We process personal data which you have provided to us voluntarily through our website and upon your registration for health screening at our registered healthcare facilities. This includes personal data such as your name, address, date of birth, gender, age, contact details, race, religion, occupation, next of kin details, the nature of the problem for which you sought treatment and the investigations, treatment and advice you were given. Every time you visit our registered healthcare facilities for healthcare services or consultations, new personal data will be added to your medical records. In this regard, you hereby expressly consent to our processing of your sensitive personal data such as your religion and medical records.
We also process personal data submitted and obtained from individuals seeking employment and other sources in connection with applications for work through this site.
If you give us personal data or information about another person, you must first confirm that he/she has appointed you to act for him/her, to consent to the processing of his/her personal data and to receive on his/her behalf any data protection notices. We may request your assistance to procure the consent of such persons whose personal data is provided by you to us and you agree to do so. You shall indemnify us in the event we suffer any loss or damage as a result of your failure to comply with the same.
WHY DO WE PROCESS YOUR PERSONAL DATA
The purposes for which personal data is processed is as follows:
- to complete transactions with you and to administer and to manage/verify your benefits under PeKa B40 scheme;
- to direct communicate with you on our wellness programme;
- the provision and/or delivery of healthcare;
- to monitor and evaluate the quality of care and the outcomes resulting from that care;
- to plan for the development and delivery of care and services;
- to assess your suitability of employment with us;
- to perform a contract of service;
- to conduct medical research and/or clinical trials;
- to promote and support research and education;
- to contact you and respond to all your queries;
- to meet legal and regulatory requirements;
- Conducting surveys and/or statistics compilation;
- investigating claims and complaints; and
Such other purposes as may be related to the foregoing.
Please note that it will be necessary for ProtectHealth to process your personal data, without which we will not be able to continue to process your personal data for any of the above purposes.
WHERE DO WE COLLECT YOUR DATA
- From statutory bodies and government authorities
- From our registered healthcare facilities
- From the website and/or email
- Registration (hard copy/soft copy)
- External document that you have attached
- Research
- Any other oral/ written communications between us
DISCLOSURE OF PERSONAL DATA (WITHIN AND/OR OUTSIDE MALAYSIA)
We may disclose your personal data, if we are required to do so by law or relevant authority.
Your personal data may be disclosed to parties such as but no limited to banks, auditors, governmental departments and/or agencies, regulatory and/or statutory bodies, credit check companies, our related corporations, business partners, service providers, courts and tribunals, your next of kin, research organizations, non-governmental organizations, medical and healthcare professionals / facilities and any such third party requested or authorized by you for any of the above Purpose or any other purpose for which your personal data was to be disclosed at the time of its collection or any other purpose directly related to any of the above Purposes.
Any person/company who is under a duty of confidentially to ProtectHealth and has under taken to keep such personal data confidential. This includes our related corporations, business partners, service providers and any such third party requested or authorised by you for any of the above purposes.
Your personal data may be transferred to a place outside Malaysia.
Any person or company who is accessing for or on behalf of ProtectHealth or jointly with ProtectHealth in respect of the purpose / a directly related purpose for which the data was provided.
HOW DO WE PROTECT YOUR PERSONAL DATA
All reasonable efforts and practical steps are made to ensure that personal data held by us is kept and protected against theft, unauthorised access, disclosure, copying, use and/or modification. We maintain strict policies regarding who has the authority to access your personal data. All staff is bound by a strict code of conduct and legal obligations with respect to maintaining the confidentiality of your personal data.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA
We will only retain your personal data for as long as necessary for the fulfillment of the specified purposes or as legislated.
HOW DO WE KEEP PERSONAL DATA ACCURATE AND UP TO DATE?
We will take reasonable steps to ensure that the personal data we hold is accurate and kept up to date. We realise that personal data changes frequently with changes of address and other personal circumstances. Please advise us when your personal data changes.
If you become aware that any personal data we hold is not accurate or if you would like to update your personal details, please advise us in writing via our contact details as described below.
Please note that it is your responsibility to ensure that the personal data you provide to us is accurate, complete and not misleading and that such personal data is kept up to date.
HOW DO YOU ACCESS TO YOUR PERSONAL DATA
Requests for access to your personal data can be made in writing to:
ProtectHealth Corporation Sdn Bhd
F01 & F02, 1st Floor, Block 2300,
Century Square, Jalan Usahawan,
63000, Cyberjaya Selangor
Telephone No: +603 8687 2500
Facsimile No: +603 8687 2599
Email address: info@protecthealth.com.my
If there are personal data in our records, which you believe to be incorrect, or you do not agree with, you have the right to request that it be corrected.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CHANGES TO OUR PRIVACY POLICY
ProtectHealth’s privacy policy will be reviewed from time to time to take into account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment.
If we make any changes to our privacy policy, we will post these changes on our website.
LANGUAGE
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this privacy policy, the English notice shall prevail over the Bahasa Malaysia version.
